Whatever industry you are in, and whatever size of business that you are running, there are a range of software and tools available to help use your resources as efficiently as possible and maximize the value of your operations. This class of software is generally referred to as performance management, and it can include anything from tools to help support and enhance the performance of your employees through to complex and sophisticated project management tools.
When you are choosing the right performance management software for your business, you need to have a clear understanding of the needs that you are trying to address, and the benefits that you are trying to unlock. For whatever purpose that you require a performance management tool, there will be a range of options on the market, so it is important that you have the opportunity to test and compare the available options to ensure that you are investing in something that is a good fit for your business and your employees.
1 Field service tools
We have recently been looking at field service tools in the context of performance management software. Field service tools are designed to help you with resource management, work scheduling, and route optimization.
One of the industry leaders is the Microsoft Field Service Management solution, or FSM, from AlfaPeople. The FSM product is an additional feature of the CRM suite from Microsoft Dynamics. The Microsoft Field Service Management solution is designed to help companies to efficiently and effectively manage a geographically distributed field workforce. In simple terms, it helps ensure that your resources are where they need to be in order to meet the requirements of your customers.
2 Field service tools in action
How does a field service tool work? For example, if you run an IT support service, and your technicians are out on the road responding to calls from your clients, then a tool like the Dynamics 365 Field Service solution could be invaluable. It will enable you to match the most appropriate technician available to the job booked by your client. The performance management tool will enable you to adapt the work routine of the technician as required. Once on site, your technician will be able to access your firm’s history with the specific client, ensuring seamless knowledge transfer and speeding up the delivery of an appropriate solution to the client. Once the solution has been delivered and the task has been completed, then this can be remotely recorded by your technician so that their next task can be allocated appropriately. One of the key features of tools such as the Microsoft Field Service Management solution is that it can link to your performance management framework, with real-time KPIs to help you monitor performance levels and ensure that you are delivering the required results.
There are multiple scenarios for the use of this type of performance management tool, depending on the nature of your business. The important factor is that you are using the available technology to design your workflows in a way that improves your service delivery and enables the most efficient use of your available resources.